Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Shipping & Delivery
Damage In Shipment - Vstar Products prides itself on being able to deliver products in a timely manor and with no damage. In 6 Years Of Operation, We Have Never Had An Item Damaged In Shipment. All items are shipped via UPS Ground, Fedex Ground, Or LTL Truck Line. Vstar Products must be notified within 72 hours of any damage due to shipping. Vstar will handle the claims process and replacement of damaged product(s) if reported within the alotted time. Any damage not reported in the first 72 hours will require that the buyer handle the claim process. General Shipping - Vstar Products Currently Ships Only To The Continental USA. We do not ship to any foreign country. Standard Production Times: Cushion Covers: 7-10 Working Days, Complete Dinette Cushions: 10-15 Working Days, Bedding Products: 10 Working Days, Dinette Tables & Accessories: 2-3 Working Days
Vstar Currently Ships Products To The Continental USA Only.
- Sales Tax
VStar Products Charges Sales Tax Of 7% To Anyone Living In The State Of Indiana.
- Return Policy
For Any Item Returned For Customer Error, There Will Be A 20% Restocking Fee Plus There Will Be No Credit Given For Freight Charges. For Any Item Returned Due To Vstar Error Or Freight Damage, A Full Refund Will Be Given Including Freight Expenses. No Returns Will Be Accepted After 30 Days. Returns Are Not Accepted On Custom Orders. Be Sure To Contact Vstar Products Prior To Ordering If You Have Any Questions Regarding Our Terms And Conditions
- Store Hours
Our Current Business Hours Are Monday-Friday 8:00 am - 5:00 pm Eastern Time
Payment - Vstar Products accepts payment via Mastercard, Visa, Discover, and American Express credit cards. We do also accept payment via Paypal and checks/money orders sent in advance, Personal checks will be held until cleared before production of the ordered item begins.